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Terms of Service for Manifest Agency

Last Updated: 13th of february 2026

1. Introduction and Acceptance

Welcome to Manifest Agency. By accessing our website, using our booking tools, or engaging our services, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and clients who access the Service.

If you disagree with any part of these terms, you may not access the Service or engage our agency.

2. Services and Engagement

Manifest Agency provides creative, strategic, and digital services. The specific scope, deliverables, and timeline for any project will be outlined in a separate Proposal or Statement of Work (SOW) provided to the Client.

  • Conflict of Terms: In the event of a conflict between these Terms and a specific signed Proposal, the terms of the Proposal shall take precedence.
  • Agency Status: Manifest Agency acts as an independent contractor, not as an employee or partner of the Client.

3. Payment Terms

We value transparent and fair billing practices. Our standard payment structure is as follows:

3.1. Deposits and Commencement

To schedule and commence work, a non-refundable deposit of 50% of the estimated total project fee is required. Manifest Agency reserves the right to withhold work or creative assets until this deposit is received.

3.2. Invoicing and Deadlines

Unless otherwise stated in your Proposal:

  • Remaining balances are invoiced upon project completion or at agreed milestones.
  • Payment Due Date: All invoices are due within 14 days of the invoice date.
  • Method: Payments must be made via bank transfer or the payment link (Stripe) provided on the invoice.

3.3. Late Payments

Failure to pay within the 14-day window may result in:

  • Immediate suspension of current work.
  • Withholding of final files or transfer of ownership.
  • A statutory interest charge may be applied to overdue balances in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions.

4. Cancellation and Refunds

We do not charge a separate "cancellation fee," but we strictly adhere to a deposit-based protection model:

  • Client Cancellation: If the Client cancels the project after the deposit has been paid but before the work is completed, the 50% deposit is non-refundable. This covers the agency's time, booking slot, and administrative costs incurred up to that point.
  • Agency Cancellation: If Manifest Agency terminates the project for reasons other than Client breach or non-payment, we will refund the deposit less any billable hours already worked.

5. Intellectual Property and Rights

5.1. Client Ownership

Upon full and final payment of all invoices, Manifest Agency grants the Client:
All rights, title, and interest in and to the final Deliverables (e.g., the final logo, the live website, the finished video). Until full payment is received, Manifest Agency retains legal ownership of all work.

5.2. Agency Ownership (Background IP)

Manifest Agency retains all rights to:

  • Preliminary drafts, sketches, and concepts that were rejected by the Client.
  • Generic code, frameworks, tools, or methodologies used to create the Deliverables ("Background IP").

5.3. Portfolio and Showcase Rights

You grant Manifest Agency a non-exclusive, perpetual, worldwide license to display the Deliverables (including your name and logo) in our portfolio, website, social media, and industry presentations for the purpose of self-promotion and professional demonstration.

6. Client Responsibilities

To ensure the success of the project, the Client agrees to:

  • Provide necessary assets (text, images, logins) in a timely manner.
  • Provide feedback and approvals within the timeframes specified in the Proposal.
  • Ensure the accuracy of all information provided via contact forms or scheduling tools.
  • Ensure they have the legal right to use any materials (images, copy, trademarks) they provide to Manifest Agency.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Manifest Agency shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or data).
  • Our total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the total amount paid by the Client to Manifest Agency for the specific project giving rise to the claim.

8. Third-Party Tools

Our services and website may involve third-party tools (including but not limited to Google Analytics, Stripe, and Cal.com). We are not responsible for the uptime, data accuracy, security, or policies of these third-party providers. Any issues arising from the use of these platforms are subject to the terms and conditions of the respective third-party providers.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Belgium.

Any dispute arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the Enterprise Court of Ghent, division Bruges (Ondernemingsrechtbank Gent, afdeling Brugge).

10. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: contact@workwithmanifest.com
  • Address: Zwevezelestraat 55, 8810 Lichtervelde